Service

Product Service

Supply Organization

After signing the contract and technical agreement, our company will set up a special project management organization to develop design, production, quality inspection and construction plans, and coordinate the work of the research institute, Marketing Department, finance department, quality inspection department, factory and other departments to ensure the delivery time.

Design Liaison

After the contract comes into effect, provide a full set of detailed technical information to the user and other relevant departments in a timely manner, and actively cooperate with the preparatory work before the project construction. If special technical support is needed, our company will send relevant technical personnel to the site to provide technical exchange.

Confirm and confirm the project plan in detail, discuss the concrete implementation details of the project, and prepare for the project.

Transportation

All the goods supplied by us will be subject to the corresponding standard of protection against long distance inland transportation and will be well protected against moisture, shock, rust and rough handling.

Technical Training

The company is responsible for providing equipment and relevant materials as stipulated in the contract.

Our party shall provide free training to the technical personnel of the user, and the trainees shall have certain basic mechanical knowledge.The training site is arranged on the operation site of the system equipment, and can be installed according to the specific requirements of the user (contract terms)

After training, the technical personnel of the user shall be able to eliminate general faults, and the faults that cannot be eliminated by the user shall be covered.Inform my company then the company sends technical personnel to solve.

Technical Consulting Services

After-sales Service Work Report. Submit the after-sales service work report regularly to the project leader of the customer, classify each fault of the system and the problems raised by the customer, and timely solve the common problems

Hotline help service will provide hotline help service for customers.Customers can obtain help services, including troubleshooting, fault location, troubleshooting and other services, through the authorized designated system administrator in the enterprise.The hotline staff will record, classify and archive every call made by customers, and regularly submit work reports to their counterparts.

Internet remote maintenance for customers to provide Internet remote maintenance services, achieve rapid system diagnosis and troubleshooting, fully ensure the normal and stable operation of the system.

After-sales Service Plan

Service Time Line

11:30 p.m China,

9:00 a.m abroad

Question happen

00:30 a.m China

Video conferencing

1:30 a.m China

Preliminary explanation to customers

7:30 a.m China

Analysis of video guidance by technicians on our factory

11:00 a.m China

Questions need engineer visit customer’s factory

Evening

Chose some engineers go abroad

Ten days Solve the problem

After our engineers arrive customer’s factory

Installation and commissioning

After signing the contract with the customer and delivering the final payment, we provide free technical personnel to guide the installation of the phenomenon.

During the installation process, the technician will inform the user of the precautions and how to solve the common problems After installation, the machine operates normally for 24 hours, and the technicians guide the whole process operation.

Solve customer problems

Set up a small after-sales service team, and the service personnel shall respond within 2 hours after receiving the fault notice. Chengruo will provide preferential policies for long-term supply of spare parts in the future.

Within the design life cycle of materials and equipment, we are fully responsible for the materials and equipment supplied.

Video guidance troubleshooting

When the customer encounters a problem, we will make a video call within one hour to determine the problem, and provide video guidance to the customer according to the existing equipment of our factory to assist the customer in solving the problem.

The engineer went to the site to solve the problem

When the video can not solve the problem, we will immediately organize engineer to go to the scene to solve the problem.

And prepare the parts within the time of visa application. The parts will be transported abroad and arrive at the same time with the engineer. The problem will be solved within one week.

Service

Product Service

Supply Organization

Design Liaison

Transportation

Technical Training

Technical Consulting Services

After-sales Service Plan

Service Time Line

Installation and commissioning

Solve customer problems

Video guidance troubleshooting

The engineer went to the site to solve the problem

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