Zimbabwe Customer VisitSummary Report

Zimbabwe Customer Visit Summary Report

Client Name: Arenel (Pvt) Ltd (Zimbabwe)
Visit Date: June 10, 2025
Participants:
SinoPAK: General Manager Mr. Bob, Sales Manager Mr. Ron
Arenel (Pvt) Ltd: General Manager Mr. Joshua, Production/Technical Team Leader Mr. Walter

1. Review of Historical Cooperation

1.1 Initial Cooperation (2021)

• March 2021: Mr. Joshua made initial contact to purchase accessories for the carbonated beverage production line (three-month communication cycle).
• September 2021: Contract signed for a 20,000 BPH 500ml carbonated beverage production line. Production was completed and shipped in December.
• March 2022: SinoPAK engineers completed installation and commissioning, and the customer highly praised their technical capabilities.

1.2 Subsequent Cooperation (2023)

New orders secured:

• 12,000 BPH water production line
• 6,000 BPH milk filling and aluminum foil capping machine

2. Core Content of This Visit

2.1 Equipment Operation Evaluation

Conducted comprehensive maintenance inspections on the three delivered production lines (carbonated beverages, water, and milk), focusing on:

• Whether equipment stability and production efficiency meet standards.
• Replacement requirements for wearing parts and spare parts inventory recommendations.

2.2 Technical Issues & Solutions

• 20,000 BPH Carbonated Beverage Line: On-site production efficiency basically reached the standard.
  • Problem 1: The low-pressure air compressor could not be started.
    Solution: Solved promptly via on-site video guidance.
  • Problem 2: The relay module of the film wrapping machine occasionally trips.
    Solution: Instructed the customer to use a clamp meter to check whether the current of the relay module is stable, determining if heating lamps in the shrinking furnace are damaged.
• 12,000 BPH Water Line: On-site production efficiency reached 100% of the target.
  • Problem: The PVC sleeve labeling machine used on the customer’s production line was old and could not keep up with production speed.
    Solution: SinoPAK provided a brand new 12,000 BPH sleeve labeling machine solution.
• 6,000 BPH Milk Filling Line: Achieved 100% production efficiency.
  • Problem: The customer’s old bottle unscrambler was unstable and not unscrambling bottles smoothly.
    Solution: We recommended replacing it with our new, high-efficiency bottle unscrambler.

2.3 Customer Demand Exploration

Discussed Arenel’s expansion plans for the next 1-2 years:

• The customer wants to add a 2,000 BPH carbonated beverage line, primarily for 2L bottles. We finalized the requirements and provided a quotation.
• The customer wants to replace the existing sleeve labeling machine on the 20,000 BPH carbonated line with hot melt adhesive labeling, as it offers a more cost-effective and aesthetically pleasing labeling effect.

2.4 Service Enhancement

• Proposed annual maintenance agreements and remote technical support solutions to enhance customer satisfaction.
• Shared application cases of SinoPAK’s latest technologies (such as intelligent monitoring and energy-saving designs).

3. Customer Feedback and Action Items

3.1 Customer Testimonials

Expressed high satisfaction with SinoPAK’s equipment quality and after-sales service (especially the 2022 commissioning performance). Suggested shortening spare parts delivery cycles and providing localized training.

3.2 Next Steps

• The technical team will submit a comprehensive maintenance report and spare parts list within 7 days.
• The sales team will follow up on potential new requirements and submit a customized solution within 1 month.

4. Summary

This visit solidified our strategic partnership with Arenel, further earning their trust through proactive maintenance and technical exchanges. We recommend designating Arenel as a key African customer, with regular high-level visits and prioritizing their needs.